quotation-leftWe love your product! I saw it at a show in Chicago and it’s been very popular with my cooking classes. CrescentCityCooks, Nita – Feb 8, 2012quotation-right

GENERAL
All orders are shipped via Canada Post – Ground Service – within 24 hours. Delivery time should be up to five days Canadian residents, one to two weeks for USA (due to border crossing), three to four weeks for UK & EU and Australia about one week.  However most customers receive their order within a one week period.  

Additional shipping charges will be applied for faster shipping services ie: second day and overnight requests.  Shipping costs are calculated per order quantity, unless otherwise specified.

All Prices include any applicable taxes for Canada.

QUICK NOTE ON SHIPPING COST
Basic shipping price is $8.00USD for Canada, USA, UK and Australia.  For remainder of EU and Japan please contact us to determine freight cost.

Prices are subject to change according to KooephTM .

PAYMENT PROCEDURE
KoopehTM accepts credit cards including Visa, MasterCard, Discover and American Express via Paypal.  KoopehTM also accepts money orders and certified checks in both Canadian and US funds.

We use PayPal to authorize our credit orders. All information is transferred through an encrypted and secure connection.  Payment on your next credit card statement  will appear as KoopehDesigns (PayPal).

KoopehTM collects HST taxes for Ontario, and GST in the rest of Canada (unless otherwise specified).  Our US and International customers pay no sales tax, however duty, customs charges and any additional freight may apply on some purchases entering your country.

PRIVACY POLICY
KoopehTM guarantees that all information obtained from our customers will not be distributed or sold to a third party.  Only PayPal will have access to your credit card information. Our priority is to ensure a secure environment for our customers.

EXCHANGE & RETURNS
In the case of damaged goods, you may request a refund or an exchange for another item. KooephTM will refund all shipping costs for damaged goods or incorrect items that you have received.  Shipping costs on returned items for any other reason are the responsibility of the customer. Items may be returned within 30 days from the time they are shipped for a full refund or exchange. After 30 days, all sales are final.

Return all items in their original box and packaging materials when possible. Please use a standard shipping service.  KooephTM does not accept C.O.D.’s for returns.

For contact information click here.

 

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